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I want to cancel my withdraw. Can I do it?

Updated over 2 months ago

Yes, it is possible if the status is "pending". But when it is "issued" or "completed" then there is no possibility to cancel the withdrawal, because it was already processed from our side. We have sent your funds to the payment system. Currently, it is being processed by the payment system. We are not able to cancel your withdrawal because we don't have your funds to return them to your betting account.Withdrawals that are still in the pending status may take up to 3 business days to process fully. For instance, transactions through Instant Payment Service (IMPS) often require a waiting period, excluding weekends and holidays. If a transaction fails during this phase or cancellation of the pending request is approved, the funds will be recredited to your account. The exact timeline for recredit is subject to investigation and resolution by the billing team.In cases where withdrawals fail to reach the bank account due to processing issues, the funds are generally refunded to your platform account automatically after a maximum processing time of 3 business days. Such issues will not result in financial loss to the user.If issues arise that cannot be resolved through standard processes, users may raise a ticket with the platform for assistance. It is recommended to provide all relevant transaction details and, if required, supporting documentation such as bank statements to assist in resolving the issue.

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