Deposits made through common payment methods like Bkash, Nagad, and Rocket are often processed instantly. However, occasional delays of up to 3 hours can occur before the deposit reflects in your account. Kindly have patience. If your deposit has not been credited to your account, don’t worry! Follow the steps below to resolve the issue efficiently:
Step 1: Initial Actions
Refresh and Recheck:
Refresh your browser or application and check your account’s Deposit History to see if the transaction has been recorded.
Check with Your Financial Institution or Payment Provider:
Ensure that the payment was successfully processed on your end. Sometimes, banking or payment system errors can delay credit to your account.
Step 2: Understand Standard Processing Times
General Timeframes:
Deposits including Bkash/Nagad/Rocket transactions are often processed instantly, with delays of up to 3 hours occasionally occurring. In rare cases, delays caused by provider or platform errors may take longer to resolve.
Refund Timelines:
Refunds for failed transactions are typically processed within 1 business day. In certain situations involving banking or provider processing requirements, funds may take up to 7 business days to return to their original source.
Step 3: When to Escalate the Issue
If 3 Hours Have Passed:
Wait at least 2 hours before initiating support contact for initial delays. Afterward, gather evidence such as the payment receipt and transaction details, and contact our support team for further assistance.
If 48 Hours Have Passed:
If the deposit has still not reflected and no refund is observed in your original source, provide a detailed bank statement showing all related transactions and escalate the issue with support.
If 7 Business Days Have Passed:
For larger systemic delays caused by external providers, share additional banking documentation with support, including all transaction details during the period in question.
Step 4: What Information to Provide
To assist with your query efficiently, prepare the following before contacting support:
A screenshot of the payment receipt, including the time, amount, and transaction ID.
In case of delayed refunds or long-term issues, a detailed bank statement capturing recent transactions post-deposit. By following these steps, we aim to resolve your deposit issues as seamlessly as possible!
Ensure your bank statement includes the bank logo, account holder’s name, and account details, as mini-statements or screenshots may not be accepted.