Usually, common payment methods Bkash/Nagad/Rocket take up to 3 hours for a deposit to reflect in your account. Kindly have patience. If your deposit has not been credited to your account, don’t worry! Follow the steps below to resolve the issue efficiently:
Step 1: Initial Actions
Refresh and Recheck:
Refresh your browser or application and check your account’s Deposit History to see if the transaction has been recorded.
Check with Your Financial Institution or Payment Provider:
Ensure that the payment was successfully processed on your end. Sometimes, banking or payment system errors can delay credit to your account.
Step 2: Understand Standard Processing Times
General Timeframes:
Most deposits, including Bkash/Nagad/Rocket transactions, take up to 3 hours to reflect. In case of delays, these matters can differ based on your payment provider or unexpected errors.
Exceptions:
Failed transactions can result in funds returning to the original source, generally within 3 to 7 business days.
Step 3: When to Escalate the Issue
If 3 Hours Have Passed:
Gather evidence such as the payment receipt and transaction details, and contact our support team for further assistance.
If 48 Hours Have Passed:
If the deposit has still not reflected and no refund is observed in your original source, provide a detailed bank statement showing all related transactions and escalate the issue with support.
If 7 Business Days Have Passed:
For larger systemic delays caused by external providers, share additional banking documentation with support, including all transaction details during the period in question.
Step 4: What Information to Provide
To assist with your query efficiently, prepare the following before contacting support:
A screenshot of the payment receipt, including the time, amount, and transaction ID.
In case of delayed refunds or long-term issues, a detailed bank statement capturing recent transactions post-deposit. By following these steps, we aim to resolve your deposit issues as seamlessly as possible!