How can I delete my account?

If you deposited in account and placed bets, you can’t delete the gaming account. Betting accounts with a financial history, such as deposits and gaming activity, cannot be deleted due to regulatory and security requirements that mandate the retention of financial records. However, your account can be blocked. Blocking an account prevents any further access or activity and serves as an alternative to deletion. This option is available to all users, regardless of their account's financial history. If you did not place a bet or have any financial history, we may delete your gaming account if you ask for it in online-chat / messenger or provide a letter to e-mail [email protected] using the e-mail address that has been indicated during the registration. To request account blocking or deletion, follow these steps: 1. Prepare Required Documentation: - Provide a photo of the front and back of your government-issued ID (e.g., Aadhar card or PAN card). - Take a selfie holding your ID, ensuring all details are clearly visible. - Include proof of any deposits made on the platform, showing the transaction ID, date, time, amount, and your name. 2. Submit Your Request: - Send the required documents and your request to the designated support email or through the platform's support chat. - Clearly state your reason for requesting account blocking or deletion. 3. Ensure Your Account Balance is Zero: - Accounts with a remaining balance cannot be blocked or deleted. Withdraw any funds before submitting your request. 4. Acknowledge the Irreversible Nature of the Action: - Once your account is blocked or deleted, it cannot be recovered. You will lose access to any associated privileges, including VIP benefits. Additional Considerations: - Impact on VIP Benefits: Closing or blocking your account will result in the loss of any accumulated privileges, such as VIP benefits or active bonuses. Consider this carefully before proceeding. - Support for Gambling Addiction: If you are seeking help for gambling addiction, consider using professional support resources or enabling self-exclusion features on your account. If you have any questions or need further assistance, contact the support team through the platform's help section or designated email address. They can guide you through the process and address any concerns you may have.